Frequently asked questions
What should I expect from your service?
We are dedicated and caring landlords who prioritise the needs of our tenants. We are on call 24 hours a day to deal with any issues which you have with the house.
Can I view the property before booking a room?
What times can I view a room?
We are very flexible, evenings and weekend viewings are available.
What happens to my deposit?
It gets registered with the DPS (deposit protection scheme) which means that it is protected and will be refunded to you 24-48 hours after leaving the property.
Is there any car parking at the property I have chosen?
Some of the properties have parking at the front or back of the property. Some have free on street parking and some have permit parking.
What's included in my rent?
We feel our tenants shouldn't have to worry about the little things, so we include the following as part of your rental cost; wifi, the TV license, Council tax, water, gas and electricity bills.
Will I be able to get Online/Wifi/Internet in my room?
High speed wifi is provided throughout the property. All bedrooms also have hardwired internet, so professionals need not worry when working from home.
What is provided in my room?
The following is provided in each room; bed, wardrobe, large chest of drawers, bedside cabinet, desk, chair and the all important TV.
Is there a minimum term contract?
Yes - the minimum tenancy is 3 months, after which you can decide to move out if required.
Are pets allowed?
As much as we love animals, we unfortunately have a strict policy of no pets. We try to ensure that all tenants are happy within any one of our rooms, so we feel this rule keeps everyone in the houses satisfied.
Are couples allowed?
We do love a good romance but unfortunately we have a strict policy of single occupancy in each room. This rule is implemented because of our houses' strict insurance policies.
Is smoking allowed in the room or house?
Due to new regulations we have a strict policy of no smoking in the room or house. This is enforced and in place for the benefit of all tenants ensuring a happy and safe stay with us.
Is DSS (Department for Social Security/Housing Benifit) accepted?
Our policy is that we are unable to accept tenants that are on DSS.
How quickly can I move in?
We need 24 hours notice before the day you move in to your room. To move in you will need to pay the deposit and answer some questions so that we can write up the contract. You also have to pay your first month's rent and the DPS charge the day you move in.
What should you do in an emergency?
Here at Premier Property Swindon, we take the safety of our tenants very seriously so we provide clear guidance on what to do: